IT is an arena for problem solvers and innovators. As much as every IT administrator may be looked at as an all-knowing demigod of technology, we know that many of those super powers come from sources like web research and tech support hotlines. Good technical customer support from vendors can be the greatest asset an IT administrator has for dealing with any problem, great or small.
From initial implementation to disaster recovery, good support can be the difference in you being a hero or a villain in the eyes of your bosses. Having help only a phone call away can save you both time and money when it comes to finishing your projects on time and within budget. Without good support, you are subject to delays, finger-pointing, increased project costs, and it may even put your own job in jeopardy.