IT is an arena for problem solvers and innovators. As much as every IT administrator may be looked at as an all-knowing demigod of technology, we know that many of those super powers come from sources like web research and tech support hotlines. Good technical customer support from vendors can be the greatest asset an IT administrator has for dealing with any problem, great or small.
From initial implementation to disaster recovery, good support can be the difference in you being a hero or a villain in the eyes of your bosses. Having help only a phone call away can save you both time and money when it comes to finishing your projects on time and within budget. Without good support, you are subject to delays, finger-pointing, increased project costs, and it may even put your own job in jeopardy.
At Scale Computing, we think support is as valuable and as important as our products, maybe even more valuable. Even though we design our products for simplicity, scalability, and high availability to make them easy to use for anyone, we believe you should get the best support when you do need it. We have a #bestever philosophy of making each interaction with our support team the best ever for each customer.
I could go on and on about why our support is the best about why we have a Net Promoter Score of 87 for our support. Instead, I am going to let some of our customer quotes from our TechValidate surveys speak for themselves.
These are just a few of the great quotes we have gotten from our customers. This kind of feedback is why we keep working hard to provide that #bestever support our customers have come to expect from Scale Computing.
This week we were pleased to have our Scale Computing Support Team featured in the TSANet Member Spotlight! We don’t really talk about our own support team enough and how awesome they are here at Scale Computing, maybe because if we did, they are so awesome that we’d be talking about them all the time. So, it is nice when someone like TSANet takes the time to highlight how great they really are.
So, rather than try to tell you in my own words, let me give you the link to the Spotlight feature and a couple snippets below. Click the image below for the link.
TSANet interviewed Blake Rodier, Technical Support Manager, Dave Demlow, Vice President of Product Management and Support, and Lynanne Gibel, Director of Support and Professional Services at Scale Computing.
“Our support renewal rate is around 93%. That says something about the support organization. We consider ourselves as a part of the product. A lot of our customers want to come back because of the support they receive and I consider that a huge acknowledgement for our team,” said Lynanne.
*Guest blogger and Scale employee, Morgan Myers.
There are a few moments in life when you look at the world around you and truly feel connected. That moment when you hold a newborn in your arms and marvel at the complexities and joys of a new being, all of the infinitesimal parts that had to have come together to make the perfect whole, like a well-oiled, natural machine, is one of those moments. At Scale Computing, we want that moment for you when you look at your new HC3™ cluster. We want you to step back with awe and hope for the future, because that is what we believe our software holds for small-to-midsize businesses. Continue reading
*Guest blogger and Scale employee, Mike Lyon.
The support team at Scale strives to provide a “best ever” experience for our end-users and partners. What exactly constitutes this best ever experience, though? How do we underscore and define what that means? Continue reading