Tag Archives: ScaleCare

You Have Questions, We Have Answers

Hyperconverged infrastructure is a fairly new but rapidly growing technology. It’s natural to want to research new technologies like hyperconvergence and unless you are an insider, you likely have questions. Here at Scale Computing, we are experts in hyperconverged infrastructure. We were not only an early innovator in hyperconvergence but we were the first to combine a purpose built hypervisor with a hypervisor-embedded storage system designed specifically for hyperconverged infrastructure.

Between our Product Team, our R&D Team, our Systems Engineers, our ScaleCare Support Team, and really everyone else, we have the expertise you need to learn whether hyperconvergence is right for your IT department. Our award-winning HC3 hyperconverged infrastructure solution is not only one of the most innovative, but definitely the easiest to use. It is so easy to use, in fact, that not everyone can believe it.  We are here to assure you that it is real and we’ll answer all your questions to prove it.

We’ve taken the time to compile some our most frequently asked questions into our helpful new FAQ for HC3. Hopefully this document helps answer some of your initial questions. As you can imagine, we get a variety of questions ranging from general hyperconvergence concepts to specific questions about third party solutions. If you don’t find an answer in the FAQ, we’ll be happy to answer your questions by email, phone, or in person at one of the many events we host or attend.

If you are an existing customer, new customer, or just extra curious, we also have put together our helpful new FAQ for ScaleCare Support. This document will answer nearly all your questions about our expert support, how to use it, and what’s included. Our ScaleCare Support Engineers are experts at everything HC3 and much more. We are happy to help answer any questions about your new or existing HC3 system.

There is no such thing as a stupid question, especially when it is about new technology and platforms that run our businesses and industries. Feel free to ask away. Contact us at 877-SCALE-59 or info@scalecomputing.com.

 

New! – Premium Installation Service

2017 is here. We want to help you start your new year and your new HC3 system with our new ScaleCare Premium Installation service. You’ve probably already heard about how easy HC3 is to install and manage, and you might be asking why you would even need this service. The truth is that you want your install to go seamlessly and to have full working knowledge of your HC3 system right out of the gate, and that is what this service is all about.

First, this premium installation service assists you with every aspect of installation starting with planning, prerequisites, virtual and physical networking configuration, and priority scheduling. You get help even before you unbox your HC3 system to prepare for a worry-free install. The priority scheduling helps you plan your install around your own schedule, which we know can be both busy and complex.

Secondly, ScaleCare Premium Installation includes remote installation with a ScaleCare Technical Support Engineer. This remote install includes a UI overview and setup assistance and if applicable, a walkthrough of HC3 Move software for workload migrations to HC3 of any physical or virtual servers. Remote installation means a ScaleCare engineer is with you every step of the way as you install and configure your HC3 system.

Finally, ScaleCare Premium Installation includes deep dive training of everything HC3 with a dedicated ScaleCare Technical Support Engineer. This training, which normally takes around 4 hours to complete, will make you an HC3 expert on everything from virtualization, networking, backup/DR, to our patented SCRIBE storage system. You’ll basically be a PHD of HC3 by the time you are done with the install.

Here is the list of everything included:

  • Requirements and Planning Pre-Installation Call
  • Virtual and Physical Networking Planning and Deployment Assistance
  • Priority Scheduling for Installations
  • Remote Installation with a ScaleCare Technical Support Engineer
  • UI Overview and Setup Assistance
  • Walkthrough of HC3 Move software for migrations to HC3 of a Windows physical or virtual server
  • Training with a dedicated ScaleCare Technical Support Engineer
    • HC3 and Scribe Overview
    • HC3 Configuration Deep Dive
    • Virtualization Best Practices
    • Networking Best Practices
    • Backup / DR Best Practices

Yes, it is still just as easy to use and simple to deploy as ever, but giving yourself a head start in mastering this technology seems like a no-brainer. To find out more about how to get ScaleCare Premium Installation added to your HC3 order, contact your Scale Computing representative. We look forward to providing you with this service!