Reflections From HC3 Customers

It’s always good to reflect on the feedback you are being given.  So I wanted to take some time and share some of the comments that I have received about HC3 *Only names have been changed due to shyness.

“The Tired IT Commuter”

 “Ronald” is the lone IT person at his company. He’s spread across three educational sites managing 100 servers and 500 desktops.  He has to commute up to 50 miles in-between all of these sites. I could hear the tiredness in his voice and when he saw the solution that I was introducing him to, that tiredness turned into excitement. All servers, across all sites, managed by a single browser – it was the simple answer to a question he’d pondered for years.

“The Jaded CTO”

I spent time with another customer, “Tony,” who originally was quoted a monolithic virtualization solution. He is the CTO of a manufacturing company and upset because he could not justify the price for an enterprise solution when he was not an enterprise company.  His needs were different and he didn’t need everything that was being sold to him.  He searched for a reason not to purchase a solution from Scale Computing since we were not an incumbent solution. During my onsite install with him, I asked about his purchasing decision and he told me that we gave him everything he needed.  If he needed extra features, he would buy them from third-party vendors but he appreciated that he wasn’t forced into buying them.

“The Prudent Admin”

Lastly, I discussed the infrastructure needs of a long-time storage customer of mine, “Jared.”  He was burdened by the aspects of virtualization that required him to construct an environment from disparate parts. I asked him why he didn’t just add virtualization into the existing Scale Computing storage that he previously purchased. He was dumbfounded. The shift of simply expanding his existing technology had not occurred to him since it is so foreign in IT technology.  Once he learned that it was as simple as adding HC3 into his existing Scale storage, he never looked back.

The vast majority of people I talk to echo these sentiments, and as you can see, my team does not simply ship product and move on.  We are proud that we can help these customers build a solution that works well for their companies. As one IT person to another, I am glad that we can work together to build something better.

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