All posts by David Paquette

What’s New – August 2017 Edition

Last week, we held a webinar to talk about what is new in HC3 these days. We are doing these “What’s New” webinars every six months so if you want to be informed and have the chance to ask questions to our product management team, you should attend. Today I am going to summarize some of the topics from last week’s webinar for you.

If you have been following along closely, you’ll have noticed we’ve been leaking mentions of our newest HC3 models in previous webinars.

HC1150DF

The first new model we have available is the HC1150DF, our first ALL-FLASH appliance. If your applications need screaming fast performance, you can’t get much faster than the HC1150DF.  Like the HC1150D, the HC1150DF has dual processors for higher performance computing. The HC1150DF can be mixed and matched with existing HC3 product lines which allows users to dial in the exact amount of flash needed in their environment.  See the latest support matrix for specifics.

HC5150D

The new HC5150D is a storage-heavy HC3 appliance with 12 drives including 3 SSDs and 9 NL-SAS drives for 3X the storage capacity of the HC1150s. It is a dual processor appliance with plenty of storage capacity to pack in the VMs. The HC5150D can be mixed and matched with other HC3 appliances including the new HC1150DF (see the latest support matrix for specifics).  

There are the baseline specs and U.S. pricing. Regional pricing is available upon request. Click the image to make it a bit bigger and easier to read.

Along with these new models comes the new HyperCore version 7.3 with new features and functionality.

Storage Deduplication and Improved Detail

HyperCore 7.3 added storage deduplication to reduce the storage footprint of data stored on virtual machines. Virtual disks are deduplicated, post-process to eliminate duplicate data blocks and free up storage with minimal impact to running VMs. With deduplication, disks can hold considerably more data than previously allowed within the same physical disk capacity. Along with the deduplication, the storage details available in the HC3 Web interface have significantly improved with more information on utilization and efficiency.

Multi-Cluster Remote Management

With HyperCore 7.3, we’ve made available the ability to monitor multiple clusters within the HC3 Web Interface. The intuitive design shows the status of multiple clusters that can be local or remote to keep tabs on your entire enterprise of HC3 nodes and clusters. Whether they are single nodes in remote offices or DR targets, or multi-node clusters, the new multi-cluster view provides at-a-glance monitoring of all your HC3 assets.

Multi-User Administration and Logging

With HyperCore 7.3, we’ve introduced multi-user login and administration so you can better manage your multiple admins.  Multiple users may login with their own credentials to perform their own administrative functions. Logging keeps track of administrator access to assist in management and troubleshooting.

Important note: HyperCore version 7.3 is not yet generally available, but is in restricted availability and will be made available to other HC3 users later this year.

Those were the new models and features in a nutshell. If you would like more information about what is new with HC3, you can use the links below to get access to a recording of last week’s webinar and our What’s New guide.

August 3rd Webinar Recording

What’s New in HC3 Guide

 

Change is Difficult. Implementation can be Easy.

No one relishes the idea of changing out IT infrastructure, except maybe consultants and contractors who are willing to get paid big bucks to help you do it. It can be hard enough deciding when to make the change, and then shopping for new solutions. Then there is the new implementation. Migrating workloads from older systems to newer systems has historically been a minefield of issues and delays.

Does that image reflect any of your own experiences?

Implementing a new IT infrastructure doesn’t have to be difficult, and you don’t need those expensive consultants and contractors if you choose the right solution. Hyperconverged infrastructure (HCI) is designed to be simpler, easier to implement, and easier to scale out. If you choose the right HCI solution, like HC3 from Scale Computing, it can be almost too easy to believe.

HC3 is an appliance-based approach to virtualization that has preconfigured all of the storage, compute, and virtualization needed for IT infrastructure. A cluster of HC3 appliances can be up and running with live VMs in under an hour. If you don’t believe us, just listen to the Scale Computing customers.

The next question you will undoubtedly have is about migration of workloads. ScaleCare support assists customers with migration using our HC3 Move solution, powered by Double-Take Move. Workloads can be migrated from any physical, virtual, or even cloud platforms to HC3 with almost no downtime. HC3 Move makes moving workloads both simple and efficient.

With HCI, implementation simply does not need to be difficult. Don’t let the fear of a complex implementation delay your decision to update your infrastructure to a solution that will be easier to manage, maintain, and ultimately save you on total cost of ownership. Check out HC3 from Scale Computing to see how you can refresh with ease and eliminate complex and difficult IT infrastructure challenges from your future.

Healthcare Runs on HC3

When it comes to IT, healthcare organizations face many of the same challenge as any other organization including limited budgets and scalability. Healthcare organizations also face challenges related to storing, managing, and protecting critical patient data and research data and keeping systems available to handle critical care.

Healthcare organizations of all types have been choosing HC3 hyperconverged infrastructure from Scale Computing to serve their IT infrastructure needs. HC3 offers simplicity, scalability, availability, and affordability to organizations who need to streamline operations with a reliable solution. Whether a healthcare organization is specialized in emergency services, mental health, medical imaging, research, or any other aspect of care, HC3 is a smart choice.

These are just a few of the healthcare organizations that have chosen HC3 for IT infrastructure. Click on the company logos to get the full success stories.

“Our vision is to be THE national model for patient centered care. An integral part of that process is ensuring that our IT systems can keep up with our growing staff and patient needs. With the help of HC3, our small IT department has found the bandwidth needed to not only keep us running, but developed new programs and processes that help us move toward our vision.” – Renee Jensen, CEO, Summit Pacific Medical Center

“HC3 is a huge advantage from the standpoint of managing your infrastructure. Instead of a separate interface for every layer in the environment, you are condensing it into a single tool.” – Greg Starnes, Network Coordinator, Families, Inc

“I think I could have gotten the same thing done [with the HP blade server and Hyper-V solution], but it would have been infinitely more complex, time consuming and nowhere near as redundant as what I’ve got with HC3.” – Chuck Myers, System Administrator, Medical Imaging Northwest

“The Scale solution is perfect for our environment. As well as simplified management, the face value of the Scale solution has saved us over £80,000. This is an amazing cost reduction and we can put this money to use elsewhere.” –  Matthew Underhill, IT Team Leader, Liverpool School of Tropical Medicine


Technology Becomes Obsolete. Saving Does Not.

The list of technological innovations in IT that have already passed into obsoletion is long. You might recall some not so ancient technologies like the floppy disk, dot matrix printers, ZIP drives, the FAT file system, and cream-colored computer enclosures. Undoubtedly these are still being used somewhere by someone but I hope not in your data center. No, the rest of us have moved on. Technologies always fade and get replaced by newer, better technologies. Saving money, on the other hand, never goes out of style.

You see, when IT pros like you buy IT assets, you have to assume that the technology you are buying is going to be replaced in some number of years. Not replaced because it no longer operates. It gets replaced because it is no longer being manufactured or supported and has been replaced by newer, better, faster gear. This is IT. We accept this.

The real question here is, are you spending too much money on the gear you are buying now when it is going to be replaced in a few years anyway? For decades, the answer is mostly yes, and there are a two reasons why. Over-provisioning and complexity.

Over-Provisioning

When you are buying an IT solution, you know you are going to keep that solution for a minimum of 3-5 years before it gets replaced. Therefore you must attempt to forecast your needs for 3-5 year out. This is practically impossible but you try. Rather than risk under-provisioning, you over-provision to prevent yourself from having to upgrade or scale out.  The process of acquiring new gear is difficult. There is budget approval, research, more guesstimating future needs, implementation, and risk of unforeseen disasters.

But why is scaling out so difficult? Traditional IT architectures involve multiple vendors providing different components like servers, storage, hypervisors, disaster recovery, and more. There are many moving parts that might break when a new component is added into the mix. Software licensing may need to be upgraded to a higher, more expensive tier with infrastructure growth.  You don’t want to have to worry about running out of CPU, RAM, storage, or any other compute resource because you don’t want to have to deal with upgrading or scaling out what you already have. It is too complex.

Complexity

Ok, I just explained how IT infrastructure can be complex with so many vendors and components. It can be downright fragile when it comes to introducing change. Complexity bites you when it comes to operational expenses as well. It requires more expertise, more training, and tasks become more time consuming. And what about feature complexity? Are you spending too much on features that you don’t need? I know I am guilty of this in a lot of ways.

I own an iPhone. It has all kinds of features I don’t use. For example, I don’t use Bluetooth. I just don’t use external devices with my phone very often. But the feature is there and I paid for it.  There are a bunch of apps and feature on my phone I will likely never use, but all of those contributed to the price I paid for the phone, whether I use them or not.

I also own quite a few tools at home that I may have only used once. Was it worth it to buy them and then hardly ever use them? There is the old saying, “It is better to have it and not need it than to need it and not have it.” There is some truth to that and maybe that is why I still own those tools.  But unlike IT technologies, these tools may well be useful 10, 20, even 30 years from now.

How much do you figure you could be overspending on features and functionality you may never use in some of the IT solutions you buy? Just because a solution is loaded with features and functionality does not necessarily mean it is the best solution for you. It probably just means it costs more. Maybe it also comes with a brand name that costs more. Are you really getting the right solution?

There is a Better Way

So you over-provision. You likely spend a lot to have resources and functionality that you may or may not ever use. Of course you need some overhead for normal operations, but you never really know how much you will need. Or you accidently under-provision and end up spending too much upgrading and scaling out. Stop! There are better options.

If you haven’t noticed lately, traditional Capex expenditures on IT infrastructure are under scrutiny and Opex is becoming more favorable. Pay-as-you-go models like cloud computing are gaining traction as a way to prevent over-provisioning expense. Still, cloud can be extremely costly especially if costs are not managed well. When you have nearly unlimited resources in an elastic cloud, it can be easy to overprovision resources you don’t need, and end up paying for them when no one is paying attention.

Hyperconverged Infrastructure (HCI) is another option. Designed to be both simple to operate and to scale out, HCI lets you use just the resources you need and gives you the ability to scale out quickly and easily when needed. HCI combines servers, storage, virtualization, and even disaster recovery into a single appliance. Those appliances can then be clustered to pool resources, provide high availability, and become easy to scale out.

HC3, from Scale Computing, is unique amongst HCI solution in allowing HCI appliances to be mixed and matched within the same cluster. This means you have great flexibility in adding just the resources you need whether it be more compute power like CPU and RAM, or more storage. It also helps future proof your infrastructure by letting you add newer, bigger, faster appliances to a cluster while retiring or repurposing older appliances. It creates an IT infrastructure that can be easily and seamlessly scaled without having to rip and replace for future needs.

The bottom line is that you can save a lot of money by avoiding complexity and over-provisioning. Why waste valuable revenue on total cost of ownership (TCO) that is too high. At Scale Computing, we can help you analyze your TCO and figure out if there is a better way for you to be operating your IT infrastructure to lower costs. Let us know if you are ready to start saving. www.scalecomputing.com

What Shirts Taught Me About Scale Computing

When I started at Scale Computing everything seemed pretty normal. There was a startup vibe. There were Nerf guns everywhere. There was an open office concept going on. It wasn’t until a few days went by that I noticed something that seemed odd. My new coworkers were wearing Scale Computing branded shirts to the office nearly every single day.

Were there some special events going on? Special visitors to the office? No, it turned out that these guys and gals just preferred to wear these shirts. No one talked about it, and it was not suggested or required. It was just part of the culture.

Ok, at my former employer, where I worked for 17 years, I had built up quite a wardrobe of company branded shirts. Because of that, I did end up wearing them fairly often. It wasn’t the same as what was happening at Scale. People were making a point to wear their shirts to represent Scale Computing. From this gesture, I really got the feeling that my coworkers believed in the company in a way I had not experienced before.

Of course, it wasn’t just the shirts. It was more. It was the shared idea that we could create the best solution in IT infrastructure. It was the positive attitudes. It was the high-fives. It was the encouragement between coworkers that lifted everyone up. It was the cheers every time we closed a deal. It was everything. But for me, it started with the shirts. And I wasn’t the only one who noticed.

Recently when having lunch with a partner who was visiting our office, the partner asked why everyone was wearing Scale branded shirts in the office. What was the occasion? It gave me a great sense of pride to explain that it was just a normal day at Scale Computing. It is more common to see a Scale employee in a Scale shirt than not. It’s just who we are.

I know these are just shirts. Every company has shirts. I just know they mean more at Scale Computing. Wearing my Scale shirt is a source of pride in a company I believe in, where I love working, and where I feel at home.

The Value of Customer Support

IT is an arena for problem solvers and innovators. As much as every IT administrator may be looked at as an all-knowing demigod of technology, we know that many of those super powers come from sources like web research and tech support hotlines. Good technical customer support from vendors can be the greatest asset an IT administrator has for dealing with any problem, great or small.

From initial implementation to disaster recovery, good support can be the difference in you being a hero or a villain in the eyes of your bosses. Having help only a phone call away can save you both time and money when it comes to finishing your projects on time and within budget. Without good support, you are subject to delays, finger-pointing, increased project costs, and it may even put your own job in jeopardy.

At Scale Computing, we think support is as valuable and as important as our products, maybe even more valuable. Even though we design our products for simplicity, scalability, and high availability to make them easy to use for anyone, we believe you should get the best support when you do need it. We have a #bestever philosophy of making each interaction with our support team the best ever for each customer.

I could go on and on about why our support is the best about why we have a Net Promoter Score of 87 for our support. Instead, I am going to let some of our customer quotes from our TechValidate surveys speak for themselves.

These are just a few of the great quotes we have gotten from our customers. This kind of feedback is why we keep working hard  to provide that #bestever support our customers have come to expect from Scale Computing.

WannaCry, Petya, What’s Next? Are You at Risk?

Recent ransomware attacks called WannaCry and Petya have been making headlines. They are demonstrating just how vulnerable many computer systems are to attack. Tens of thousands of systems have been affected by these ransomware attacks and they should be making you consider how vulnerable your systems are.

The type of ransomware attack used by WannaCry and Petya encrypt data, making it unreadable, and then demand payment to decrypt the data. They both attacked a vulnerability exposed in Windows operating systems that were not updated to a sufficiently recent patch level. While your systems may not have these specific vulnerabilities, it is impossible to prepare for every new or existing vulnerability that may be the target of the next attack. In addition to making your systems less vulnerable to attack, it’s a pretty good idea to have a plan for how to deal with a successful attack on your systems.

Who is most vulnerable?

In this particular case, Windows users. Windows servers and more importantly Windows Hyper-V servers were vulnerable. A Hyper-V server being hit by ransomware can cripple a small business and do serious damage to larger businesses. Small businesses really take the brunt of these attacks because even one server or one virtual host can represent nearly the entire business IT infrastructure.

What are the options?

Worst Case: Total Data Loss

You lose your data and start over. If you didn’t have a good backup or no backup at all, you may have just lost your data. No one wants to be in this situation. It could literally be the end of a business trying to recover from this type of total loss.

Recover from Backup

You may have a good backup of your data and you can recover it. Great. When was the backup taken? Last night? What is the cost of the lost data since then?  How long does it take to recover onto a clean system?  What is the cost of the lost productivity while recovering? These costs can be high.

Recover from a VM Snapshot

If the machine that was affected was a virtual machine running Windows, you may have been taking regularly scheduled snapshots of the VM and you can revert to a snapshot of the entire VM from before the ransomware infected the system. The recovery time here is very short and the amount of data loss depends on how often you are taking snapshots. This is probably the best case scenario, unless the hypervisor was Hyper-V and it also got hit by the ransomware. Then you are in bad shape.

Pay the Ransom?

For Petya, which demanded $300 in bitcoin, a few actually paid the ransom before the contact email was shut down, closing off that option for the rest of the victims. Even those who do pay have no guarantee of getting their data back according to Forbes.com. Even if you were guaranteed to get your data back, it is not a good option, no matter how much economic sense it makes, because it rewards the perpetrators.

What can you do?

If you are a small business, you might be using Hyper-V because it is a popular choice for virtualization at a low cost. You might also not have the budget to employ a full-time IT staffer to make sure your systems are up to date against the latest threats. Still, being prepared for attacks like ransomware may be easier and more cost-effective than you might think.

Consider HC3 hyperconverged infrastructure from Scale Computing. Our virtualization platform combines server and storage hardware with virtualization into an easy-to-use appliance. With HC3, you can rest more easily knowing that with our snapshot technology and other security features, you can easily restore VMs from ransomware and other virus attacks quickly and easily.

HC3 is not out of your budget. Our appliances are comparable in price to traditional server hardware and you can start with just a single appliance if that is all you need. Our solution is cheaper than traditional virtualization architectures that require external storage like SAN or NAS and are easier to deploy and manage.  If you are concerned about how these ransomware attacks and other security threats seem to becoming a way of life, check out what HC3 can do to help protect your business.

Manufacturing Runs on HC3

Manufacturing is at the heart of any economy. The industrial revolution continues to roll forward with continued innovation and automation. The role of IT in manufacturing is increasing in every aspect of manufacturing from design to shipping. Manufacturers require reliable, powerful IT infrastructure systems to implement and maintain efficient manufacturing operations.

Scale Computing’s HC3 hyperconverged infrastructure solution is ideal for manufacturing companies that need powerful IT infrastructure without complexity. Complexity equals cost in IT and the added cost of complexity from traditional IT solutions drives up manufacturing costs. HC3 makes IT infrastructure simple, scalable, highly available, and affordable. In order for manufacturers to remain competitive in modern global markets, they need modern IT infrastructure solutions like HC3.

KIB Electronics is just one manufacturer that has chosen HC3 for IT infrastructure.

Many other manufacturers have chosen HC3 and have also chosen to share their success stories. You can see those stories by clicking on the manufacturers below.

Penlon

Midwest Acoust-A-Fiber

Cascade Lumber Company

Poster Display

Hydradyne

Whether it is industry specific applications like ERP and CAD, or general IT applications like messaging, finance, CRM, and office tools, HC3 is a flexible, scalable, and easy-to-use platform that supports them all. HC3 is modern infrastructure for modern manufacturing.

 

IT Refresh and My Microwave Oven

This past weekend I replaced my over-the-range microwave oven. While the process of replacing it was pretty unremarkable, it was the process that led me to replace it and the result that were interesting. It got me thinking about the process by which IT groups ultimately choose to refresh infrastructure and solutions.

Let me explain what happened with my old microwave oven.

Event #1 – About 3 years ago or so, the front handle of the microwave broke off. I’m not sure how it happened, my sister and two of my nieces were living with me at the time, but it broke off pretty completely. No big deal. It was not hard to grab the door from underneath and open it and push it closed. It was a minor inconvenience. I wasn’t interested in replacing it.

Event #2 – Around 6 months to a year after the handle broke, the sensor or mechanism on the door that determined whether the door was closed started failing intermittently. When you closed the door, the microwave might or might not start. You might have to open and shut the door multiple times before it started. Annoying. Did the broken door handle and the way we were now opening the door contribute to this fault? Unknown. It was annoying but the microwave still worked. Another level of inconvenience but I was willing to live with it.

Event #3 – Add 6 more months and the carousel failed. It started failing on and off but finally failed completely. Again, the microwave still “worked” in that it emitted microwaves and heated food but now the food needed to be rotated every 15 seconds or so to prevent hotspots. Of course, the fact that I had to open and close the door to rotate the food only made the problem of the failing door sensor more acute. It was becoming pretty inconvenient to use. But it still worked.

That should have been the last straw, right? Nope. Of course, I thought about replacing it. It was somewhere on my to-do list, but by then I had been slowly acclimating myself to the inconvenience and finding workarounds. Workarounds included things like using the conventional oven more and eating out more often. More leftovers were left to spoil in the fridge. I was modifying my behavior to adjust to the inadequacies of the microwave.

Event #4 – My sister and nieces had moved out a year ago or so, and now my girlfriend had moved in. She didn’t demand I replace the microwave or anything. There was no nagging. There was no pressure. But I wanted to replace it because I wanted her to have a reliable microwave oven. So, I finally replaced it.

My old microwave, “Old Unreliable,” pictured above, was a Frigidaire microwave. I am not knocking Frigidaire in any way. It served me well for many years before this journey to replacement. I have many other Frigidaire appliances I’m still using today.

Why did I wait so long? It was not terribly expensive to replace nor difficult. With “Old Unreliable”, I was costing myself time and money by letting good leftovers go to waste and being predisposed to eating at restaurants because I was inconvenienced by the microwave. I haven’t tried to calculate it but I am sure I racked up restaurant bills over the course of avoiding the old microwave that exceeded the cost of the new microwave, by a lot. All those tasty leftovers gone to waste…

I believe this overall scenario happens pretty regularly in IT. Admins and users have to deal with solutions that are inconvenient to use, prone to failure, and that incur secondary costs in excess management and maintenance.

IT Admins are expected to be able to engineer some workarounds when needed, but the more workarounds needed, the more expertise and knowledge needed, which can become costly. Consider also that constantly working around clunky implementations does not usually lead to efficient productivity or innovation. As with my microwave journey, there is a point where it starts costing more to keep the existing solution rather than investing in a new solution. Those costs are sometimes subtle and grow over time, and like a frog in a pot of water, we don’t always notice when things are heating up.

How much could be gained in productivity, cost saving, and user satisfaction by investing in a new solution?  “If it ain’t broke, don’t fix it,” can only take you so far, and does not foster innovation and growth. Rather than becoming comfortable with an inadequate solution and workarounds, consider what improvements could be made with newer technology.

The Price Is Right

The Price Is Right is of the longest running game show on television and one of the most beloved. I grew up watching it hosted by Bob Barker and it is still going today, hosted by Drew Carey. The show features a variety of challenges for players but most of them involve guessing at the retail price of various products ranging from groceries all the way up to vehicles and vacation packages. The concept of guessing at prices reminded me of shopping for IT solutions.

I’m sure most of you know what I am talking about. You start researching various hardware and software solutions but you quickly find that the price is not readily available. You have to contact the vendor for pricing. Why? Often they can’t even give you a ballpark estimate. Why? The answer is simple, but awful. They want to charge you the highest price possible and the only way to do that is withhold pricing until they have sufficiently worked you over with a double whammy of sales and marketing.

IT is a cost center. We all accept this. Organizations don’t want to spend any more on IT than is necessary, but it is necessary, at least to a point. These vendors want to artificially build up that need for more and more before they hit you with a price because they want you to spend more.

Personally, I hate this practice of withholding pricing. I want to have an idea of what a solution costs up front when I am researching. I don’t need a sales guy smooth talking me to soften the blow of the price. I’m an adult. I know how money works. This practice is all too common in IT solution sales. That’s why I love Scale Computing. We are different.

Did you see what I did there? Pricing for our HC3 systems. Not all the pricing. We have a lot of configuration options and it would be a feat of engineering to try to show everything. Base pricing to give you a starting point. Pricing that includes 1 year of maintenance and support. Why are we different? Well, we just think our pricing is fair to begin with. We don’t want you to have to guess. Don’t guess. Those are per node prices and we gave you a couple examples to get you started. We just want you to get a great solution at a great price.

Can you afford it? We will work with you to get you exact pricing on the configuration you need and nothing more. We can do an assessment of what you need and show you some of the costs of integration, management, maintenance, and support that come with or without our HC3 solution. If the numbers don’t add up, that’s fine. We won’t sell you a solution that you can’t afford, don’t want, or won’t work for you. We think you will want it and probably can afford it. In fact, you might find out that you can’t afford NOT to have it.

By the way, that pricing is available in our HC3 Sales Brochure right on our website. For more information on some of the tertiary costs of IT ownership, check out this white paper, “How HC3 Lowers the Total Cost of Infrastructure”.

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